We at Italtile Retail stand in solidarity with the initiatives undertaken by our Government to curb the spread of Covid-19, and all directives received from the State President will be adhered to whilst we explore options that are in the best interests of our employees, our customers, and our business.
Are you open for business?
Yes, our showrooms and online shopping are open. We will endeavour to provide you with the best service possible, whilst placing health and safety, and our customers, at the forefront.
When are you open?
Our showroom trading hours are available to view here.
Online shopping is available 24 hours a day.
Which products will I be able to buy?
All our products may legally be purchased during the current lockdown regulations both in our showrooms and on our website.
Do I have to wear a mask when visiting your showroom?
Yes; as per government regulations all persons in public spaces must wear a cloth face mask or homemade item that covers the nose and mouth, and you will be required to wear a mask in our stores to enhance your and our other customers’ safety.
What measures are you taking to ensure customer and staff safety in your showrooms?
We are following all government regulations to enhance your safety and staff safety while you are shopping instore or online including screening, social distancing and appropriate hygiene practices.
How does your “Click and Collect” service work?
For your convenience, and in order to minimise time in-store, you can browse and purchase all our products through our online store and then collect in-store at your closest Italtile dispatch counter.
Should you require any assistance, please contact us on 010271 2272 or [email protected]
What should I do when receiving a delivery that I have purchased online or in a showroom?
Our delivery teams will wear masks and will follow social distancing guidelines. You or anyone receiving your delivery on your behalf will be required to wear a mask whilst the delivery is taking place. Please ensure you have your own pen handy to sign the delivery slip. Please also wash or sanitise your hands before and after the delivery.
Should I disinfect the products that I have received via delivery or collected instore?
Yes. We recommend that you use a non-corrosive disinfectant or a sanitiser containing at least 70% alcohol to wipe down receipted product. Packaging material (including cardboard and plastic) should be safely discarded and you should wash your hands thoroughly for 20 seconds after handling the packaging material.
Our full range of products is also available to view and order through out website. Deliveries are available along with a full click and collect service.
We offer a range of payment options, including all major cards, EFT and instant EFT, so you can secure your stock prior to collection.
Please contact us on 010271 2272 or [email protected] should you require any further assistance.