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FrequentlyAsked Questions

I'm experiencing technical difficulties on the site. What can I do?

I'm battling with paying online. Where can I get help?

Can I pay by credit card only?

How is my credit card data secured?

What is 3D secure?

I no longer want to receive the newsletter. What can I do?

My contact details have changed. How can I amend my profile?

How do I go about buying on the Italtile Webshop?

I'd like to return an item. How do I go about that?

I received a damaged item and I want to exchange it. What is the process?

I missed the 90-day cut-off time for returns, but I'd still like to return some stock. What else can I do?

I accidentally put a product in my cart and paid for it, although I don't actually want it. What can I do?

I returned something. How long will it take for my account to be credited?

I've been sent the wrong products. What now?

Must I pay the return courier?

International Orders

Consumer Goods and Services Ombud

The colour of my product appears to be different to that in the picture on the website