Branch Manager

Italtile Retail has positions available for Branch Managers at various locations in the country.

This position is open to anyone with a proven management & leadership track record, including commitment to excellent customer service.


Italtile is a luxury brand with a showroom environment that is high-end and clientele requiring service par excellence and consultants fairly often going the extra mile to ensure client satisfaction and brand integrity.

• Customer Service & execution of The Italtile Way.
• Sales performance
• Intensive Overheads control & Management.
• Maximising personal & team efficiencies
• Operational planning to increase the business unit profitability.
• Managing individual performance, including discipline
• Setting sales goals
• Housekeeping in line with luxury shopping environment.
• Customer Complaints / relations
• Stock control (incl. Merchandising; stock holding; stock days & managing dead/toxic stock)
• Achieving & maintaining profit margins
• Product knowledge
• Understanding the market (competitors & trends/ innovations)
• Setting & implementing short and long term goals
• Advertising planning
• Financial reporting
• Relationship management
• Sustained return on investment
• Team management
• Mentoring & Motivating individuals
• Grow people to potential.
• Conduct interviews & identify best talent.
• Manage debtors.
• Conduct training.
• Procurement of new clients especially Professionals (Architects & Int. designers)


• A history of Excellent customer service is mandatory
• Ability to meet set monthly sales targets/budgets consistently
• Matric (Tertiary Education preferable)
• 2-5 yrs Retail experience
• 2yrs Middle Management experience
• Retail Hours, (incl. weekends & public holidays)
• Merchandising Experience
• The ability to work in both a team environment and individually
• Excellent written and verbal communication skills
• SAP and Microsoft Office
• Sound Arithmetic skills
• A flair for Design and Creativity
• Excellent interpersonal skills
• Own Transport with a valid driver’s license
• Bilingual (please state languages)
• Self Motivated, well balanced individual
• Ability to multitask and meet deadlines for showroom and warehouse tasks
• A team player, with business maturity and strong, analytical problem solving skills.


• Leadership skills & ability to delegate
• Achieve results under pressure
• Consistently achieve growth
• Achieve sales targets & margins
• Supplier; customer; and staff relationships
• Staff growth; development; training
• Understand financial reports
• Merchandising
• Communication skills
• Organisation & planning skills
• Creativity / Flair for fashion & display
• Ability to build long term relationships with clients & professionals.
• Motivational and innovative
• “Hands-on”
• Product knowledge
• Forecasting
• Financial / Administration skills
• Goal oriented
• Perseverance / hard working
• Team player with the ability to multi-task
• Extracting information / reporting
• Disciplined
• Inter-personal skills
• Problem solving skills
• Team building


Successful applicants will be offered an attractive package based on experience and expertise


Any interested candidates who meet all of the above minimum requirements can mail their CV to Michele Grapendaal at