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28 November 2018
Italtile Retail is always on the lookout for ambitious, entrepreneurial self-starters to join our rapidly growing team.
We look for doers, not talkers. People with ‘extra mile mentality’. People who are good with people. People with a passion for quality products and superb service. People with proven track records in the delivery of consistently extraordinary results.
These special people will also have a deep understanding and appreciation of what it means to live beautifully.
Right now, we’re looking for some special Assistant or Trainee Retail Branch Managers for several of our stores around the country. This is a great job, so we have great expectations from you.
Are you an Italtile kind of Assistant/Trainee Retail Branch Manager?
Yes? Then these key qualities and skills describe you: Natural born leader
Intuitive, empathetic, motivational leader and team builder
Good delegator (no micro-managers here!)
Bombproof under fire
Consistently achieve growth
Form positive and long-term relationships with staff, customers and suppliers
Trusted mentor in development and training
Good organiser and planner
Professional, confident, self-starter, results-driven, goal-oriented, methodical, energetic and enthusiastic, able to confront uncomfortable things, supporter, collaborator, connecter, adaptable, hands-on, focused and disciplined, ambitious and hungry.
Must-haves: An impressive history of customer service excellence
Ability to consistently meet set monthly sales targets and budgets
Creativity and design flair
Impressive financial/admin/forecasting acumen
An eye for fashion and a talent for display
Understand and translate financial reports
Enviable people skills
Good solo and team player
2 - 5 years of retail experience
2 years middle management experience
Excellent verbal and written communication skills
Bilingual (please state languages)
SAP and Microsoft Office
Sound Arithmetic skills
Own transport with a valid driver's licence
Your field of work and key results areas: With your understanding of Italtile as a luxury brand in a high-end showroom environment, you will appreciate the importance of ensuring an excellent customer experience by maintaining brand integrity and going the extra mile. In everything you do and say, you will live The Italtile Way. From your basecamp in an Italtile showroom, alongside the Branch Manager, armed with your many skills and values, the following will be your other performance measurables:
Be a mentor and motivator
Grow people to their full potential
Conduct interviews and identify the best talent
Procurement of new clients, especially professionals (architects and interior designers)
Intensive overheads control and management
Maximise personal and team efficiencies,
Team management and training
Operational planning to increase the business unit profitability
Manage individual performance, and that includes disciplinary process
Set and implement short- and long-term sales goals
“Housekeeping' in line with a luxury shopping environment
Handle customer complaints
Stock control (merchandising, stock holding, stock days, managing dead/toxic stock)
Achieving and maintaining profit margins
Know more about your products than anyone else
Understand the market (trends and competition)
Ensure sustained return on investment
Oh, and one more thing A relevant qualification from a tertiary institution would be a nice-to-have.
Hours You'll be required to keep retail office hours, including weekends and public holidays.
Locations These positions are available at several of our stores around the country.
What's in it for you? We're not just invested in our brand. We're also invested in our people. So we provide environments that encourage growth and learning opportunities and we applaud magnificent work. If you've got what it takes to be an Italtile person, you'll be offered an attractive package commensurate with your experience and expertise.
Keen to get cracking? You've read our requirements carefully, not just once but twice. We appreciate your thoroughness. So, you believe you are more than qualified for the position and you're up for the challenge. Fantastic! We look forward to hearing from you.
Click on [email protected] to apply. Please note that a pre-employment screening is part of The Italtile Way.